Return & Exchange Policy
We want you to love your Nomad Supplier purchase. If for any reason you are not completely satisfied, we are here to help.
Returns
You may return eligible items within 30 days of receiving your order, provided that:
The item is unused and in its original condition
The item is in its original packaging
You have proof of purchase (order confirmation email)
To initiate a return, please contact us at support@nomadsupplier.com with your order number and reason for return. We will provide you with return instructions.
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Exchanges
If you would like to exchange an item for a different size or style, please contact us within 14 days of receiving your order. Subject to stock availability, we will do our best to accommodate your request.
Faulty or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@nomadsupplier.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method. Please note that shipping costs are non-refundable.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged:
Last updated: May 2026 Nomad Supplier — London, UK support@nomadsupplier.com
Reviews
Really lovely necklace. The double heart design is sweet and the stones are sparkly. Fast delivery and nicely packaged. Happy with this.
I've now bought three of these as gifts and every single person has loved them. Really good quality and the gift box makes presentation effortless.
Couldn't believe how good the quality was for this price. The stones are perfectly set and the chain is strong and smooth. Brilliant.
This necklace feels really special. The double heart design is so pretty and the stones sparkle beautifully. Arrived quickly and well packaged.
Really love the modern twist on the classic heart necklace. The asymmetrical design is really cool. Quality is great too.